Shipping policy

DELIVERY

Delivery drivers attempt to make a direct hand-off of the order. If there is no answer, the order will be left in a safe but visible spot. It is the customer's responsibility to bring the order inside. Good Grazes is not responsible for the quality of food after it has been left outdoors for a prolonged period.

Our delivery time-frames are not a guarantee, as weather and other unforeseen events can cause delays. We will inform the customer of any significant delay.

If an order is a gift for a recipient other than the customer, it is the customer's responsibility to advise the recipient that a perishable food delivery is arriving. Should the recipient not be home to accept the order, the driver will leave it in a safe and visible place. The delivery fee at checkout covers only one attempt at delivery. By law, orders containing alcohol cannot be left unattended. An additional fee is charged for orders returned to our shop, as our courier service charges a penalty for failed alcohol deliveries.

If insufficient information was provided for the delivery (missing name or unit / buzzer number, etc) we will attempt to contact you to ensure delivery, but if we fail to reach you, we'll contact you to arrange for pickup at our shop. An order can be picked up as late as the next day, but we can no longer guarantee its quality or freshness. No refunds are given for failed deliveries due to insufficient information provided by the customer, or for orders not accepted by a gift recipient.