CANCELLATION & REFUND
Orders under $150 cancelled at least 48 hours before the customer's selected date are eligible for a full refund. Orders under $150 cancelled up to 24 hours before the order date are eligible for a 50% refund. Large catering orders require four days minimum notice for cancelation.
Orders cancelled same-day will not be refunded.
Failed deliveries that are not picked up later at our location will not be refunded.
Our quality guarantee applies to the same day the order was prepared (up to 12 hours from preparation). Platters and boxes are designed to be consumed same-day, and freshness cannot be guaranteed after a full day/night in the fridge. Refunds will not be issued for orders that were kept more than 24 hours before being consumed. The window for a refund for any order is 24 hours from pickup/delivery.
Any other concerns about quality will be dealt with on a case by case basis.
Our kitchen can open on Mondays and Tuesdays only for large catering orders of $1000 or more before taxes and delivery/service fees. A $75 fee also applies for Mondays/Tuesdays to mitigate our cost of renting our workstation outside of our usual rental agreement
Delivery drivers will make every attempt to make a direct confirmation at every stop. If there is no answer, the order will be left in a safe but visible spot. It is the customer's responsibility to bring the order inside. Good Grazes is not responsible for the quality of food after it has been left outdoors for a prolonged period.
Should the driver be arriving outside of the standard delivery time frame, we will contact you to update you on the order's status and ensure you receive it directly.
Weather, traffic conditions, and other unforeseen events can cause delays and our delivery time-slots are not a guarantee, but we will inform the customer of any significant delay.
If an order is a gift for a recipient other than the customer, it is the customer's responsibility to advise the recipient that a perishable food delivery is arriving during the chosen time slot. Should the recipient not be home to accept the order, the driver will leave it in a safe and visible place. Drivers will only make one attempt at delivery. Orders with alcohol cannot be left unattended.
If insufficient information was provided for the delivery (missing name or unit / buzzer number, etc) we will attempt to contact you to ensure a successful delivery and to correct any address errors. No refunds are given for failed deliveries due to insufficient information provided by the customer, or for orders not accepted by a gift recipient.
Our meats, cheeses, fruits, and vegetables are sliced daily to order. We guarantee the freshness and quality of our products for consumption on the same day they were prepared and delivered.
We recommend ordering a grazing box or board for pickup or delivery on the day you intend to eat it, as the products degrade in quality when refrigerated overnight in their tight arrangement. If an order is being consumed more than 10 hours after preparation, we can no longer promise the best possible grazing experience with fresh and tasty snacks.
Any other concerns about quality will be dealt with on a case by case basis. Refund requests must be made within 24 hours of pickup/delivery.
Our grazing boxes and boards are made to order so we can omit certain problematic foods like nuts and gluten products. We do, however, work with most of the common allergens in our shop and cannot guarantee an order will not come into contact with traces of allergens. We do our best to prevent cross-contamination when we get an allergy-related request, but cannot offer a guarantee. Some substitutions are subject to additional costs.
Event catering, bulk, and wholesale orders that require menu planning and curation, organization of large delivery runs with multiple stops, and custom invoicing are subject to a 15% service fee.
AMAZON AFFILIATE PROGRAM
GOOD GRAZES is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to goodgrazes.ca.