FAQs

Where are you located?

Come see us at 5510 Canotek Road, Unit 4 in Ottawa!

Good Grazes operates from our commercial kitchen inside the Canotek Makers Guild, where you’ll also find a co-op shop filled with locally made goodies from our members.

If you’re picking up an order, this is where you’ll find us!

 

How does pickup work?

Choose a one-hour pickup window when you order online. We build our daily production schedule around the times customers select, so please choose the window that most closely matches when you actually plan to arrive.

Everything is made fresh for you, and if we happen to finish your order early, you’ll receive an “order ready” email. Once you get that email, feel free to come early!

Otherwise, please stick to your selected pickup window. This helps us keep the kitchen running smoothly and makes sure early time slots stay available for customers who genuinely need them.

 

How does delivery work?

We offer delivery throughout Ottawa and the surrounding area using a third-party courier service. Your delivery fee is calculated automatically at checkout based on distance.

Our standard delivery service uses a multi-hour delivery window, which helps us keep delivery costs reasonable. Once your driver is on the way, you’ll receive live tracking so you can follow your order right to the door.

Because courier routes are determined by the delivery service, we can’t guarantee an exact arrival time within your window.

Have an event with a firm deadline? Send us an email before placing your order and we can talk about your options!

 

Can I request a specific delivery time in the order notes?

Unfortunately, no. Adding something like “Please deliver at exactly 1:30!” to your order notes won’t change the courier’s route.

Our standard delivery price is based on a multi-hour delivery window. Faster, direct or precisely timed courier service costs significantly more and isn’t part of our regular checkout delivery service.

If timing is critical, email us before ordering and we’ll be happy to see what alternatives are available.

 

Can I send Good Grazes as a surprise gift?

Absolutely — food makes a fantastic gift! 🎁

That said, we strongly recommend against making a perishable delivery a complete surprise.

If your recipient isn’t expecting anyone, they may be away from home or simply not answer the door. In that case, the courier may leave the order in a safe location at the address provided.

Once delivered, the recipient is responsible for bringing the food inside and refrigerating it promptly. So tell them something delicious is coming and keep what you sent them the surprise!

 

What happens if no one is home for a delivery?

Our couriers make one delivery attempt. If no one answers, the driver may leave the order in a safe, visible location at the delivery address.

Because our products are perishable, please make sure someone is available to retrieve the order promptly. Once the delivery has been completed, Good Grazes can’t be responsible for food left outside or unattended.

 

What exactly is a grazing box?

Think of it as your own little box of deliciousness!

Our grazing boxes feature combinations of meats, cheeses, fresh fruit and veggies, crackers, bread, dips, olives, pickles, nuts, sweets and other tasty fixins.

Our classic 9” × 9” Good Grazing Box is great as a light meal for two or for sharing as an appetizer with a small group.

Want to make it a heartier meal for two? Add Extra Meat & Cheese!

 

How much food should I order?

That depends on your crowd — some people delicately graze and others discover cheese and suddenly forget all sense of portion control. 😉

The serving recommendations on our website are generally based on appetizer-style portions, especially when other food is being served.

If Good Grazes will be the main event, we recommend ordering a little more generously. Each product listing includes serving guidance and photos to help you choose.

Planning something bigger and not sure what you need? Email us! Tell us your guest count and what else you’re serving and we’ll happily point you in the right direction.

 

Can I customize my grazing box?

You bet!

Many of our products have customization options right on the product page, and our Build Your Own Box lets you choose your own meats, cheeses and fixins.

You can also add extras like more meat & cheese, fruit, veggies, sweets or savoury fixins to many of our boxes.

Have something more specific in mind? Get in touch and we’ll let you know what we can do!

 

Can you accommodate allergies or dietary restrictions?

We’ll always do our best!

Because everything is prepared to order, we can often leave out specific ingredients or make substitutions. Please make sure any allergies or dietary restrictions are clearly noted when ordering.

However, our commercial kitchen regularly handles common allergens including nuts, dairy and gluten, so we cannot guarantee an allergen-free environment or completely eliminate the possibility of cross-contact.

For severe allergies, please contact us before ordering so we can discuss whether our products are appropriate for you.

 

How fresh is everything?

Very!

Your order is prepared fresh for your selected pickup or delivery date. We slice our meats, cheeses, fruits and veggies fresh rather than preparing boxes days in advance.

That’s a big part of what makes Good Grazes so, well… good. 😊

 

Can I eat my grazing box or platter the next day?

You can, but it’s going to be at its very best the day we make it.

Grazing boxes bring lots of different fresh foods together in one delicious little space. Over time, moisture moves between ingredients, crackers soften, fruit releases juice and flavours mingle.

If you need to save leftovers, refrigerate them promptly and separate/wrap individual ingredients where possible.

We guarantee our products for same-day freshness and quality, so for the full Good Grazes experience, dig in on delivery day!

 

Do you offer catering?

We sure do!

We cater corporate events, weddings, showers, birthdays, celebrations of life, meetings, open houses, parties and just about any other occasion where people need something delicious to eat.

You’ll find lots of ready-to-order platters and catering options right on our website.

For larger events or something a little more custom, email info@goodgrazes.ca with your event date, approximate guest count, pickup or delivery needs, dietary requirements and anything else we should know.

We’ll help you put together something delicious!

Do you offer catering on Mondays and Tuesdays?

Sometimes!

Our regular production schedule runs Wednesday through Sunday, but we can often accommodate larger catering orders on Mondays and Tuesdays.

Off-day catering requires a minimum $500 order before tax and delivery, plus a $50 off-day production fee, and is subject to availability.

Please contact us before ordering so we can confirm your date.

 

Are you a licensed food business?

Absolutely.

Good Grazes operates from a licensed and inspected commercial food premises in the City of Ottawa, and we are fully insured.

Food safety is something we take seriously — even if we have a lot of fun with cheese. 🧀

 

What payment methods do you accept?

Online orders can be paid securely by major credit card. We also accept payment by e-transfer  

If you select e-transfer as your payment method, please remember that your order is not confirmed until payment has been received.

 

Do you sell gift cards?

We do! 🎉

Digital Good Grazes gift cards are available through our online shop and make an easy gift for the person who already has everything — except, apparently, enough cheese.

If you have an older Good Grazes gift card from our previous website, just email info@goodgrazes.ca and we’ll help you get it sorted.