POLICIES
CANCELLATION & REFUND
Orders can be canceled with refund (minus transaction fee) up to 48 hours before your selected date. Cancelations under 48 hours are not eligible for a refund, and we will communicate with you to help select another date.
For larger custom catering orders, a minimum of four days’ notice is required in the event of cancelation in order to receive a refund. The Good Grazes team will discuss your event’s specific timelines with you at the time of ordering.
Failed deliveries due to lack of sufficient address info provided by the customer, or nobody being home at time of delivery, will not be refunded.
Platters and boxes are designed to be consumed same-day, and freshness cannot be guaranteed after a full day/night in the fridge. Refunds will not be issued for orders that were kept for a prolonged amount of time before being consumed.
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DAYS OF OPERATION
Our kitchen is closed Mondays and Tuesdays but can open (depending on availability) for large catering orders of $500 or more before taxes and delivery. A $50 fee applies for Mondays/Tuesdays.
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DELIVERY
Delivery drivers will make every attempt to make a direct confirmation at every stop. If there is no answer, the order will be left in a safe but visible spot. It is the customer's responsibility to bring the order inside. Good Grazes is not responsible for the quality of food after it has been left outdoors for a prolonged period.
Weather, traffic conditions, and other unforeseen events can cause delays and our delivery time-slots are not a guarantee.
If an order is a gift for a recipient other than the customer, it is the customer's responsibility to advise the recipient that a perishable food delivery is arriving during the chosen time slot. Please do not send surprise fresh food deliveries. Should the recipient not be home to accept the order, the driver will leave it in a safe and visible place. Drivers will only make one attempt at delivery.
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QUALITY ASSURANCE
Our meats, cheeses, fruits, and vegetables are sliced daily to order. We guarantee the freshness and quality of our products for consumption on the same day they were prepared and delivered.
We recommend ordering a grazing box or board for pickup or delivery on the day you intend to eat it, as the products degrade in quality when refrigerated overnight in their tight arrangement. If an order is being consumed more than 10 hours after preparation, we can no longer promise the best possible grazing experience with fresh and tasty snacks.
Any other concerns about quality will be dealt with on a case by case basis. Refund or replacement requests must be made within 24 hours of pickup/delivery.
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ALLERGENS
Our grazing boxes and boards are made to order so we can omit certain problematic foods like nuts and gluten products. We do, however, work with most of the common allergens in our shop and cannot guarantee an order will not come into contact with traces of allergens. We do our best to prevent cross-contamination when we receive an allergy-related request, but cannot offer a guarantee. Some substitutions are subject to additional costs.
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OTHER FEES
Event catering, bulk, and wholesale orders that require menu planning and curation, organization of large delivery runs with multiple stops, and custom invoicing are subject to a 15% service fee.
AMAZON AFFILIATE PROGRAM
GOOD GRAZES is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to goodgrazes.ca.