CANCELLATION & REFUND
Orders canceled at least 48 hours before the customer's selected date are eligible for a full refund. Orders canceled up to 24 hours before the order date are eligible for a 50% refund.
Orders canceled same-day will not be refunded.
Failed deliveries that are not picked up later at our location will not be refunded.
Our quality guarantee applies to the same day the order was prepared (up to 12 hours from preparation). Platters and boxes are designed to be consumed same-day, and freshness cannot be guaranteed after a full day/night in the fridge. Refunds will not be issued for orders that were kept more than 24 hours before being consumed. The window for a refund for any order is 24 hours from pickup/delivery.
Any other concerns about quality will be dealt with on a case by case basis.
Delivery drivers will make every attempt to make a direct confirmation at every stop. If there is no answer, the order will be left in a safe but visible spot. It is the customer's responsibility to bring the order inside. Good Grazes is not responsible for the quality of food after it has been left outdoors for a prolonged period.
Should the driver be arriving outside of the standard delivery time frame, we will contact you to update you on the order's status and ensure you receive it directly.
Weather, traffic conditions, and other unforeseen events can cause delays, but we will inform the customer of any significant delay.
If an order is a gift for a recipient other than the customer, it is the customer's responsibility to advise the recipient that a perishable food delivery is arriving during the chosen time slot. Should the recipient not be home to accept the order, the driver will leave it in a safe and visible place. Drivers will only make one attempt at delivery. Orders with alcohol cannot be left unattended.
If insufficient information was provided for the delivery (missing name or unit / buzzer number, etc) we will attempt to contact you to ensure delivery, but if we fail to reach you, the order will be available later in the day for pickup at our location. No refunds are given for failed deliveries due to insufficient information provided by the customer, or for orders not accepted by a gift recipient.
Our meats, cheeses, fruits, and vegetables are sliced daily to order. We guarantee the freshness and quality of our products for consumption on the same day they were prepared and delivered.
We recommend ordering a grazing box or board for pickup or delivery on the day you intend to eat it, as the products degrade in quality when refrigerated overnight in their tight arrangement. If an order is being consumed more than 10 hours after preparation, we can no longer promise the best possible grazing experience with fresh and tasty snacks.
Any other concerns about quality will be dealt with on a case by case basis. Refund requests must be made within 24 hours of pickup/delivery.
Our grazing boxes and boards are made to order so we can omit certain problematic foods like nuts and gluten products. We do, however, work with most of the common allergens in our shop and cannot guarantee an order will not come into contact with traces of allergens. We do our best to prevent cross-contamination when we get an allergy-related request, but cannot offer a guarantee. Some substitutions are subject to additional costs.
Catering, bulk, and wholesale orders that require menu planning and curation, organization of large delivery runs with multiple stops, and custom invoicing are subject to a 15% administration and gratuity fee.
Self-serve individual and catering orders via our website are not subject to admin fees.
AMAZON AFFILIATE PROGRAM
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