POLICIES

CANCELLATION & REFUND

Orders canceled at least 48 hours before the customer's selected date are eligible for a full refund.

Orders canceled up to 24 hours before the order date are eligible for a 50% refund.

Orders canceled same-day will not be refunded.

Failed deliveries that are not picked up later at our location will not be refunded.

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DELIVERY

Delivery drivers will make every attempt to make a direct confirmation at every stop. If there is no answer, the order will be left in a safe but visible spot. It is the customer's responsibility to bring the order inside. Good Grazes is not responsible for the quality of food after it has been left outdoors for a prolonged period.

Should the driver be arriving outside of the standard delivery time frame, we will contact you to update you on the order's status and ensure you receive it directly.

Weather, traffic conditions, and other unforeseen events can cause delays, but we will inform the customer of any significant delay.

If an order is a gift for a recipient other than the customer, it is the customer's responsibility to advise the recipient that a perishable food delivery is arriving during the chosen time slot. We do not contact the recipient on behalf of the customer. Should the recipient not be home to accept the order, the driver will leave it in a safe and visible place. Drivers will only make one attempt at delivery. Orders with alcohol cannot be left unattended.

If insufficient information was provided for the delivery (missing name or unit / buzzer number, etc) we will attempt to contact you to ensure delivery, but if we fail to reach you, the order will be available later in the day for pickup at our location. No refunds are given for failed deliveries due to insufficient information provided by the customer, or for orders not accepted by a gift recipient.

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QUALITY ASSURANCE

Our meats, cheeses, fruits, and vegetables are sliced daily to order. We guarantee the freshness and quality of our products for consumption on the same day they were prepared and delivered.

We recommend ordering a grazing box or board for pickup or delivery on the day you intend to eat it, as the products degrade in quality when refrigerated overnight in their tight arrangement.  If an order is being consumed more than 10 hours after preparation, we can no longer promise the best possible grazing experience with fresh and tasty snacks.

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ALLERGENS

Our grazing boxes and boards are made to order so we can omit certain problematic foods like nuts and gluten products. We do, however, work with most of the common allergens in our shop and cannot guarantee an order will not come into contact with traces of allergens. We do our best to prevent cross-contamination when we get an allergy-related request, but cannot offer a guarantee. Some substitutions are subject to additional costs.

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OTHER FEES

Catering, bulk, and wholesale orders that require menu planning and curation, organization of large delivery runs with multiple stops, and custom invoicing are subject to a 15% administration and gratuity fee. 

Self-serve individual and catering orders via our website are not subject to admin fees.


AMAZON AFFILIATE PROGRAM

GOOD GRAZES is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to goodgrazes.ca.